Refund & Return Policy

At NightLightGlow, we are committed to providing you with the best shopping experience and ensuring your satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a 30-Day Return Policy. Please review the following terms to understand how returns and refunds are processed:

Return & Refund Eligibility:

  • You have 30 days from the date you receive your order to initiate a return and request a refund.

  • To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

  • We will process a full refund to your original payment method once the returned product is received and inspected.

  • Please note: Certain items may not be eligible for a return if they fall under special exclusions (such as perishable goods, personalized items, or items clearly marked as non-returnable).

How to Return an Item:

  1. Contact Us: Reach out to our Customer Support team within 30 days of receiving your order. Please provide your order number, a brief reason for the return (if applicable), and any supporting images or videos if the product is damaged.

  2. Return Approval: We will provide you with return instructions and a return address. Returns without prior approval will not be accepted.

  3. Return Shipping: The cost of return shipping is the responsibility of the customer unless the item is faulty or incorrect. We recommend using a trackable shipping service to ensure your return is received.

  4. Refund Processing: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method. Please note that your bank or credit card company may require additional time to process the refund.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us immediately. We will work with you to either:

  • Provide a full refund.

  • Send you a replacement product.

To expedite the process, please provide clear photos or videos showing the damage or error.

Exchanges:

If you wish to exchange a product for a different color, size, or model, please contact us. We will guide you through the exchange process and assist you in selecting a suitable replacement.

Non-returnable Items:

Certain items cannot be returned or refunded, including:

  • Personalized or custom products.

  • Perishable goods (e.g., food, plants, etc.).

  • Gift cards or items marked as non-returnable.

  • Hygiene-sensitive items (e.g., beauty products) if opened.

Important Notes:

  • All return requests must be made within 30 days of receiving the item.

  • Returns must be in original, unused condition with all packaging intact.

  • Return shipping fees are the responsibility of the customer unless the product is faulty or incorrect.

Customer Satisfaction Commitment

At NightLightGlow, we are dedicated to ensuring that you are satisfied with your purchase. If for any reason you are not fully satisfied, we are here to assist you. Please note that returns are subject to our 30-day return policy, and the product must be returned in its original condition. We are committed to making the process as smooth as possible for you, and we will support you through the return process if needed.

Contact Us:

For any questions or assistance, please reach out to our Customer Support team at support@nightlightglow.com. We are available to help from Monday to Saturday, 10 AM - 7 PM.

Thank you for choosing NightLightGlow, and we appreciate your understanding.